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  • Sara Cecilia 7:44 pm on March 15, 2014 Permalink
    Tags: , , , , emotional intelligence, group project, , patience, , ,   

    How do you know you have a good boss? 

    Adjusting to the workplace can be a struggle after being able to sit in the back of the classroom for 4 years, having minimal interactions with classmates or professors. Professional communication and learning to work with others is something that can’t be taught in school and is something that you develop throughout your career. Communication between coworkers and bosses can be uncomfortable or difficult, but I was lucky enough to attend a seminar that taught me how to develop good communication skills in the workplace.

    The Smithsonian provided a short one-day seminar on Emotional Intelligence. I’m not sure most people (or college student at least) are familiar with the term. Wikipedia defines it as “the ability to identify, assess, and control the emotions of oneself, of others, and of groups.” This sounds easy enough, right? (More …)

  • jv9968a 5:46 pm on November 19, 2011 Permalink
    Tags: customer service, , patience,   

    Social Media 

    Riot Act has utilized social media of all forms, besides being a presence on Facebook and Twitter, they have created deals on Groupon and Living Social (and other website based deals). It has been a huge success. Thousand upon thousands of these deals have sold and phones have been ringing of the hook.

    This is a great way for Riot Act to get know. The goal is to get people here, and once they see a show, or drink at our bar, they won’t need more incentive to return. Lure in with good marketing, but make sure the product is worth the price.

    As an intern I have been helping funneling the plethora of phone calls that have been coming in recently. It is hard to remember “The Customer is Always Right”when answering the same question over and over again, but it is extremely important to not only be nice but inviting. Riot Act wants to be known for great customer service; friendly, patient, helpful. Part of this training is knowing the area. Know where to park, know directions to the club, know good places to eat before the show, and good bars to go to after the show. If Riot Act can become a one stop destination, it makes the night easier on our patrons and they can enjoy themselves.

    Riot Act is serve with a smile, mixed in with helpful advice and endearing tips.

  • Gabriela Febres 3:10 pm on June 22, 2011 Permalink
    Tags: , patience, pro tools, troubleshooting   

    Troubleshooting Havoc 

    Yesterday was a very busy day. And not in the good sense. A great portion of our day was spent troubleshooting and pulling our hair out of frustration. This is what happens when you work in an industry that revolves around technology. Usually there is minor troubleshooting to do every day, but today was just wild. The session was not reading the volume or plug-in automation which basically means that all the work that was done on the dialogue audio (to make it sound better and to make it fit in better with the rest of the elements – music, effects, etc) was not coming through – DISASTER.

    The other intern, Nick, had some suggestions which our boss tried and things were better, but still not quite right. Richard (my supervisor and boss) chose to post something on a known audio forum with the hopes that an audio connoisseur would come to the rescue – no such luck. It was time for lunch.

    (More …)

  • Ethan Miller 8:11 pm on February 15, 2011 Permalink
    Tags: , patience, press work, tedious   


    Here is a bit of wisdom if you ever want to get into organizing, especially internet-based campus organizing: Don’t be afraid of boredom.

    Like I’ve said before, a lot of what I do for my internship is cold outreach to student groups and professors at colleges and universities across the country. I have emailed over 300 professors at more than 10 different campuses across the country. That is a lot of emails. Compiling that many email addresses takes a lot of time – and a lot of patience.

    (More …)

    • miranda78 4:47 pm on February 25, 2011 Permalink | Log in to Reply

      It is good you have a list of things to do that you can keep referring back to. I agree, doing the same task can get tedious, so it is nice to have a change of pace at times.

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